If your Deako switches are no longer responding to ADT commands or appear as "Offline" in your ADT Control or ADT+ app, a refresh of the cloud-to-cloud connection is often the quickest fix.
Before You Begin
Verify the Deako App: Open your Deako app and ensure you can still control the lights there. If they don't work in the Deako app, the issue is likely with your home Wi-Fi or the switch itself, not the ADT integration.
Here's more information on reconnecting WiFi in the Deako app
Step 1: Unlink Deako from ADT
To clear the glitched connection, you must first remove the authorization. Please note, the information below may vary or be different.
Open the ADT Control (or ADT+) app.
Tap the Menu (≡) icon in the top left or right corner.
Select Add Device.
Navigate to Lighting and Appliance Control.
Select Deako Smart Device.
Tap Next. On the following screen, you should see an option to Unlink Account.
Confirm the unlinking. You may receive a notification that the devices have been removed from your ADT dashboard.
Step 2: Relink the Accounts
Once unlinked, you can re-establish a fresh "handshake" between the two services.
In the same Add Device menu of the ADT app, select Deako Smart Device again.
Tap Next and then Continue to be redirected to the Deako login portal.
Enter your Deako account credentials (the email and password you use for the Deako app).
Tap Authorize to allow ADT to access and control your Deako lights.
Wait for the app to sync. Your switches should reappear on your dashboard shortly.