If you're having trouble getting your Deako device connected to WiFi, check for these common causes first:

Here are some steps that can help with that:

1. Check your Bluetooth connection

To check your bluetooth connection, make sure you're near one of your Smart Devices. Then you'll want to fully close the Deako app. If you're unsure how to do this on your phone, here are some guides:

• iPhone
• Android

Then re-open the Deako app, the top of the screen will say "Connecting" but after a few seconds you should see the message change to "Connected" and be able to tap the white dot next to the name of the switch to turn it on/off.

If you can turn your lights on/off, your Bluetooth connection is working. Proceed to the next step!

If you see a red banner at the top of your screen that says your phone cannot connect to your switches, check out this article about fixing Bluetooth issues!

2. Check your WiFi settings

If you're still having issues, check your WiFi settings in the Deako app:

1. Tap the gear icon in the upper-left corner to load the "Settings" page
2. Tap "WiFi settings"
3. Tap "Change network or password"
4. If you're asked to select a device, choose the device that's closest to your WiFi router. Keep in mind that you'll only need to connect one of your switches - the others will connect automatically!
5. Enter your SSID (WiFi network name), and your password, and tap "Connect" - keep in mind that your SSID is case-sensitive.

If you get an error at this step, it's usually because:

• Your phone isn't connected to your switch via Bluetooth (see step 1)
• Your network name or password is in correct. Check the following:
  • Match any capital/lowercase letters, special characters, and spaces in the network name.
  • You may be accidentally adding a space at the end of the network name.
  • On some routers, it's hard to tell apart a capital "i" an a lowercase "L" in the network name.
  • Check your WiFi password in your phone's settings.

3. Contact Support