Alexa and Google Assistant communicate with Deako Smart Switches and Smart Dimmers through WiFi.
Alexa or Google Assistant not working?
If Alexa or Google Assistant suddenly stops responding to all commands regarding your Deako switches, restart your Deako Connect.
Restart your Deako Connect
1. Unplug the Deako Connect
2. Wait, then plug back in
Wait for 30 seconds, then plug the Deako Connect back in.
3. Reconnect
Your Deako Connect will automatically reconnect to your WiFi within one minute.
Still having trouble?
If you have restarted your Deako Connect and still having problems, try reconfiguring.
If you have changed your WiFi password recently, you will need to reconfigure your Deako Connect and enter your new password.
Reconfigure your Deako Connect
Have a V2 Connect?
You will need to factory reset your device first. To factory reset, press and hold the button until the LED turns red, then release. When the LED is green, the device is reset.
Not sure what version you have? Check the sticker on the back of your Deako Connect (right above the power plug-in) or contact support@deako.com for assistance.
Unplug and Plug in the Deako Connect
Briefly unplug your Connect and then plug the device back in.
Open WiFi Settings setup in the Deako app
Open the Deako App and tap the gear icon at the top left corner. Then select WiFi Settings.
Reconfigure your settings
Tap reconfigure. Continue through the in-app instructions to complete the reconfiguration.
Still having trouble?
Report this behavior to our team by shaking your phone while in the Deako app
