If Alexa responds with “[Switch name] does not support that” when you give a voice command to control your Deako smart light switch, it’s usually a naming or syncing issue between the Deako and Alexa apps.

Why This Happens

This error often occurs when:

• The switch name in the Deako app isn’t compatible with Alexa’s voice recognition.
• There’s a conflict or outdated group name in the Alexa app.
• Alexa hasn’t discovered the updated device name yet.

How to Fix It

Try the following steps to resolve the issue:

1. Change the Switch Name in the Deako App:
   
   • Open the Deako app.
   • Tap the switch you want to rename.
   • Choose a simple, voice-friendly name like “Living Room Light” or “Kitchen.”
     
     
2. (Optional) Update the Group Name in the Alexa App:
   
   • Open the Alexa app.
   • Go to Devices > Groups, then find and edit the group containing the switch.
   • Rename it if needed to avoid confusion.
     
     
3. Give Alexa Time to Update:
   
   • Changes can take up to an hour to sync between the apps.
     
     
4. Force Alexa to Discover Devices:
   
   • Say: “Alexa, discover devices.”
     
   • This helps speed up the sync and ensure Alexa recognizes the new name.
     

If the error continues, contact Amazon Alexa Support for further troubleshooting.