Looking to get started with your new Deako Smart Switch? You’re in the right place. Below you’ll find quick links to help you set up your device, answers to common questions, and ways to get support.
How do I…?
Click any of the links below to jump to the relevant guide:
- Magic Link the new Smart Switch Video (Support Article)
- Create a Home
- Add a device
- Setup Wifi
- Invite a Homeowner
- Create a Schedule
Where can I get more help?
- Call Deako Customer Support at 1-844-673-3256
- Email us at support@deako.com
- In the Deako App: Shake your phone or go to the Me tab (person icon in bottom right) and tap Share Feedback
- Visit support.deako.com for more articles
- Check out our Smart Switch (Gen2) support article collection
FAQs
What is the difference between the new Smart Switch and the previous version?
Check out our Overview: New Smart Switch (Gen2) vs. Previous Smart Switch Support Article.
Can I use the new Smart Switch in the same home as Deako’s other Smart Switches and Dimmers?
Yes. They will work side by side in the same home.
Can I use the new Smart Switches in the same multiway circuit as Deako’s existing Smart Switches and Dimmers?
No. You cannot mix existing and new models in the same multiway circuit. For example, if you’re installing Smart Switches in a hallway, all switches controlling the hallway lights must be from the same generation.
Do all switches in a multiway circuit still need to be changed to Smart Switches?
Yes, for proper performance. You cannot mix Simple and Smart devices (or different generations of Smart Switches) in the same circuit.
What if I mix new and old Smart Switches in the same multiway circuit?
They will not be able to link with each other, so each switch will act as a single pole switch. This will prevent them from functioning properly as normal wall switches—you may need to press one switch and then the other to control the light.
What if I put a Smart Switch in a multiway circuit and leave the other one(s) as a Simple Switch?
The different switches won’t work well together and may cause the Simple Switches to do nothing, or require the Simple Switches to be in a certain position for the Smart Switch to control the light. This can result in confusing behavior.
Can I still use the old Deako app?
No. The new app replaced the previous version and is required to use Gen 2 Smart Switches