Deako App

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My switches went offline after changing my router, ISP, or Wi-Fi password

  • Updated

Changed your Wi-Fi password, got a new router, or switched internet providers? Your Deako switches store your network credentials directly, so they'll go offline until you push the new information to them. The good news: it takes about two minutes and you don't need to remove or reset anything.

Before you start

  • Be at home and physically near the switches you want to reconnect.
  • Connect your phone to the Wi-Fi network you want your switches to use. Deako switches connect to 2.4 GHz only:  If your router broadcasts separate 2.4 GHz and 5 GHz networks, make sure your phone is on the 2.4 GHz one before continuing.
  • Make sure Bluetooth is turned on on your phone. The app uses Bluetooth to send your new Wi-Fi credentials to the switches.

Update your Wi-Fi credentials in the app

  1. Open the Deako app and tap the Settings gear icon on the home screen.
  2. Tap Wi-Fi Settings.
  3. Tap Network and enter your new network name and password.
  4. Tap Continue. The app will push the new credentials to all nearby switches over Bluetooth.
  5. Wait about 60 seconds, then check whether your switches are back online.

Walk through each room if you have switches in different areas — the app sends credentials to switches within Bluetooth range, so you may need to move closer to switches in rooms farther from where you started.

If a switch still shows as offline

Power cycle it at the breaker:

  1. Flip off the breaker for that room.
  2. Wait 30 seconds, then flip it back on.
  3. Wait another 60 seconds, then try the Wi-Fi credential push again from the app.

Full power cycle instructions: Power cycle a device.

AT&T customers

AT&T dual-band routers sometimes cause connection issues specific to Deako switches. If you're on AT&T and the steps above don't resolve it, see Connecting Deako Switches to AT&T Dual-Band Wi-Fi Networks.

Still not connecting

If a switch won't come back online after a power cycle and a fresh credential push, a factory reset will clear it and let you re-add it from scratch. This takes about five minutes and doesn't affect your other switches.

Instructions: Factory Reset a Device.

If factory reset doesn't resolve it, email support@deako.com with your switch type and what you've already tried — we'll take it from there.