Deako App

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Troubleshooting Wi-Fi Setup

  • Updated

If your smart switches are having trouble connecting to Wi-Fi, follow the steps below. Start with the basic checks, then move on to advanced troubleshooting if needed.

Basic Checks

Verify your network information

  • The Wi-Fi network name (SSID) and password are case sensitive.
  • Pay close attention to characters that look similar, such as “l” (lowercase L) and “I” (uppercase i).
  • Double check those exact network name and password work on another device, such as your phone.  If that device cannot connect, your Deako devices won't either.
  • Make sure that your Wi-Fi network is broadcasting on 2.4 GHz, sometimes this is disabled in your router's settings.

Update network info while at home

  • The Deako app sends Wi-Fi credentials from your phone to the switch over Bluetooth.
  • You must be within 15 feet of the switch for best results.

Restart your phone

  • A simple restart can clear temporary issues and allow the setup to continue.

Check your switches

  • If only some switches are not connecting, confirm they are still installed and working as normal wall switches.  If necessary try power cycling the switch.
  • Delete any switches from your Deako app that are no longer installed or in use.

Advanced Checks

Remote and Integration Control

  • Remote control and integrations such as Alexa or the Alarm.com app require the bridge device to be online.
  • In your Wi-Fi settings, check which device is acting as the bridge.
    • Make sure this device:
      • Is properly installed in the wall.
      • Is currently online and connected to Wi-Fi (no error icons next to it on the Home page)
  • If you are unsure which device is serving as the bridge, contact Deako Support for help.

Switches Connect but Disconnect Later

  • If switches connect successfully but later drop off, your router may be pushing them off the network.
  • Common causes:
    • Band steering, where the router attempts to move devices from 2.4 GHz to 5 GHz. Deako switches can only connect to 2.4 GHz, but some routers still attempt to push them.
  • Solutions:
    • Disable band steering in your router settings.
    • Or create a separate 2.4 GHz / IoT network in your router’s app or admin console.

Still Need Help?

If you have tried all of the above and are still experiencing Wi-Fi issues, please contact our Support team