If you are trying to apply a discount code at checkout and it isn't working, or you noticed it didn't apply to your total, we are here to help. Most promo code issues can be resolved with a few quick checks.

Common Reasons a Code Isn't Applying

1. You are purchasing a bundle or starter pack

Deako offers heavily discounted Bundles & Starter Packs (such as our Smart Security 25-Pack, Convenience Starter Kit, or Ambiance Starter Kit) to help you get started at the best possible price.

Important Note: Discount codes cannot be combined with already bundled savings. If your cart contains a bundle, additional promo codes will not apply to those items.

2. The code has expired or has a limit

Many of our promotional offers are time-sensitive or limited to a single-use per customer. Please double-check the expiration date in the email or promotional material where you found the code.

3. Exclusions apply to specific items

Some discount codes are only valid for specific products (e.g., individual Smart Switches) and may exclude other items like backplates, faceplates, or accessories.

4. Typos or formatting errors

Our promo codes are case-sensitive. Make sure there are no accidental spaces before or after the code when you paste it into the discount box at checkout.

How to Fix It

• Check your cart: If you have a bundle in your cart, try removing it and adding individual items to see if the discount applies to standard-priced products.

• Review the requirements: Ensure your cart meets any minimum order requirements (if applicable) for that specific promotion.

Still Having Trouble?

If your code is valid, your cart doesn't contain a bundle, and the discount still isn't showing up, our team is happy to look into it for you!

Please reach out to Deako Support before completing your purchase