Having issues with your Motion Sensor? These steps can help!
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1. Check how many switches control the light
Motion Sensors are designed to be the only switch controlling a light. If they’re being used in a multi-way circuit where more than one switch controls the same light, they won’t function properly.
2. Check the Motion Sensor settings
Make sure the settings on your Motion Sensor are correct for how you’d like the switch to act. Here are some general tips for settings:
Occupancy Mode: If the light is turned off manually with the main button, there’s a 5 minute cool-down period where motion won’t turn on the light. This time period resets if any motion is detected before 5 minutes has elapsed.
That way, if you turn your light off, the motion of you leaving the room doesn’t turn it back on again!
Vacancy Mode: In this mode, the light needs to be turned on manually with the main button. The Motion Sensor will only automatically turn off after the time delay expires.
Range: In many cases, the High Range setting isn’t necessary unless the Motion Sensor is being used in a large room.
It can help to try changing the settings on your motion sensor.
3. Recalibrate the Motion Sensor
You can recalibrate your Motion Sensor via the following steps:
- Remove the Motion Sensor from the Backplate
- Press the main button 10 times at a normal pace, and check that the LED isn’t lighting up
- Insert the Motion Sensor back into the Backplate
- After about 10-15 seconds the LED will begin flashing.
- After about 1 minute, the LED will stop flashing, and the Motion Sensor will be recalibrated
4. Check the room the Motion Sensor is used in
Things such as windows, heaters, and air vents can sometimes cause a Motion Sensor to turn on or stay on when it shouldn’t.
If those types of things are in the room and near the Motion Sensor, it might be better to use it elsewhere.
5. Check the main button on the Motion Sensor
Are you able to use the main button to manually turn the light on and off?
If the main button isn’t working, this may indicate possible wiring issues. Have an electrician check that the wiring is correct.
Still need help?
Contact us at email@example.com. If the issue relates to your app, please also shake your phone and submit a bug report.